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How to manually remove Laplink USB and Easy Transfer Cable driver information from the computer
Document relates to: Laplink Gold 12, PCsync 5, Gold Corporate, FileMover, LapLink Gold 11.5, PCMover, LapLink Gold, Cables, LapLink 2000
SUMMARY When plugging in the Laplink USB cable or the Easy Transfer Cable, Windows does not properly load the USB driver and you cannot update it to work correctly.
CAUSE Possible corruption in the USB files or registry entries.
SOLUTION Close your Laplink product, unplug the USB cable, and check Add/Remove Programs for a Laplink USB Network entry. If it is present, uninstall it. Otherwise, simply continue with these steps:
Delete any of the following files you find. They may not all be present.
C:\WINDOWS\SYSTEM32\DRIVERS\LLUSBFLT.SYS
C:\WINDOWS\SYSTEM32\DRIVERS\NcBulk.SYS
C:\WINDOWS\SYSTEM32\DRIVERS\NcGen.SYS
C:\WINDOWS\SYSTEM32\DRIVERS\tsincusb.SYS
C:\WINDOWS\SYSTEM32\DRIVERS\USBBC2.SYS
C:\WINDOWS\SYSTEM32\DRIVERS\WINUSB.SYS
NOTE: For Windows 2000 and upgrade versions of Windows XP, they may be found in C:\WinNT… instead of C:\WINDOWS…
To clean your Windows registry:
Note: Before making the following changes, make a backup of your registry. See Technical Document 111: How do I Backup and Restore the Windows Registry for more information. Alternatively for Windows XP/Vista users, see Technical Document 670: How to Create a Windows XP Restore Point.
For manual removal instructions, Click here.
Note: The automatic script below will attempt to remove all registry keys used by the Laplink USB cable drivers. This process may not report errors if a key cannot be deleted. If this process does not resolve the issue, you will need to follow the directions in the MANUAL REMOVAL OF REGISTRY KEYS.
AUTOMATIC REMOVAL OF REGISTRY KEYS
- Click on the link below that matches the Windows version of the host computer:
For computers running Windows 98, Windows ME, or Windows NT, Click here.
For computers running Windows 2000, Windows XP, Windows 2003, or Windows Vista, Click here.
- Select Run or Open when prompted
- Click Yes to import the information into the registry
- Click Ok to the message that it has completed the import.
- Restart the computer
- Plug the USB cable back in.
- You should get the Found new hardware wizard. Click Next until it finishes.
- If it is unable to find a driver, then you will need to start this article over again, deleting the files again (if present) and using the MANUAL REMOVAL OF REGISTRY KEYS option to verify all the keys have been properly deleted.
MANUAL REMOVAL OF REGISTRY KEYS
Note: Before making the following changes, make a backup of your registry. See Technical Document 111: How do I Backup and Restore the Windows Registry for more information. Alternatively for Windows XP/Vista users, see Technical Document 670: How to Create a Windows XP Restore Point.
NOTE: If you receive an error attempting to delete any of the registry keys in this article, see Technical Document 1055: Error deleting key
- From the Window Start menu, click Run, type REGEDIT and click OK.
- In the left pane, click on the plus sign (+) next to HKEY_LOCAL_MACHINE .
- Click on the plus sign (+) next to SYSTEM.
- Click on the plus sign (+) next to ControlSet001.
- Click on the plus sign (+) next to Control.
- Click on the plus sign (+) next to Class.
- If present, click on {BC103702-DD72-406f-9B28-95C868337B59}, press the Delete Key on your keyboard, and then click on Yes to confirm deleting that key.
- If present, click on {5783FA00-010C-11D5-BE1A-000398237A08}, press the Delete Key on your keyboard, and then click on Yes to confirm deleting that key.
- Click on the minus sign (-) next to Class.
- Click on the plus sign (+) next to DeviceClasses.
- If present, click on {1eb7cb03-60a9-4d28-934f-4abeeebd0019}, press the Delete Key on your keyboard, and then click on Yes to confirm deleting that key.
- Click on the minus sign (-) next to DeviceClasses.
- Click on the minus sign (-) next to Control.
- Click on the plus sign (+) next to Enum.
- Click on the plus sign (+) next to USB.
- If present, delete any of the following entries by clicking on them so they are highlighted, pressing the Delete Key on your keyboard, and then clicking on Yes to confirm deleting that key.
Vid_050D&Pid_258A
Vid_050D&Pid_258B
Vid_050D&Pid_258C
Vid_050D&Pid_258D
Vid_0576&Pid_1254
Vid_0576&Pid_2795
Vid_0576&Pid_9828
Vid_067b&Pid_0000
Vid_067b&Pid_2501
Vid_067B&Pid_25A1
Vid_067B&Pid_25B1
Vid_067B&Pid_25C1
Vid_067B&Pid_25D1
Vid_067B&Pid_25E1
Vid_067B&Pid_25F1
Vid_067B&Pid_25A2
Vid_067B&Pid_25B2
Vid_067B&Pid_25C2
Vid_067B&Pid_25D2
Vid_067B&Pid_25E2
Vid_067B&Pid_25F2
Vid_06d0&Pid_0622
Vid_06d1&Pid_0623
Vid_1367&Pid_00E0
Vid_3495&Pid_00E0
- Click on the minus sign (-) next to USB.
- Click on the minus sign (-) next to Enum.
- Repeat steps 4 thru 18 for each entry of ControlSet002, ControlSet003, etc; and for CurrentControlSet..
- Reboot the computer.
- Plug the USB cable back in.
- You should get the Found new hardware wizard. Click Next until it finishes.
- If it is unable to find a driver, then you will need to manually update the driver. See the following web document for more information on this issue: Technical Document 1058: USB cable troubleshooting for Gold & Silver USB cables on all Laplink products.
If the above steps have still not resolved the problem, you will need to contact Laplink Technical Support for additional assistance. You can find information to contact Technical Support from the following page: http://www.laplink.com/support/
This Article can be found by searching for:
Keywords: Cable: USB (original), Cable: USB Network (gold), Connections: Cable, Configuration: Cable drivers, Cable: USB Network
Platforms: WinXP, WinMe, Win98/SE, Win2K
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Last updated: Friday, June 29, 2007
Article #1054
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