Laplink Everywhere - FAQ's



General Questions

  • How do I remove all traces of Laplink Everywhere from my computer?
  • Why would I use Laplink Remote Control instead of just using Windows RDP?
  • I lost my remote control password, or it doesn’t seem to be working anymore. What can I do?
  • What are the Google Desktop requirements?
  • How do I upgrade from Laplink Everywhere 3 to Laplink Everywhere 4?
  • Installing Google Remote Desktop Search on your Host PC from a remote location.
  • I forgot my Laplink Everywhere 4 user name. Is there anything I can do?
  • I have my PC set up with Laplink Everywhere, but I just got a new PC. How can I move my LLE account to my new PC?
  • When installing Laplink Everywhere 4, I get an error message regarding the OmniCom 4 driver. What should I do?
  • What’s new in Laplink Everywhere 4?
  • What is the difference between Remote Control 4 and Remote Desktop in Laplink Everywhere 4?
  • If the Laplink Everywhere host is behind a firewall, can I still connect to it from anywhere?
  • What is Laplink Everywhere?
  • How do I cancel my Laplink Everywhere service?
  • How does Laplink Everywhere work?
  • I have two Outlook profiles. How do I tell LLE to look at the right one?
  • I forgot my Laplink Everywhere password. Is there anything I can do?
  • Freedom of choice: "opting-out"
  • I just purchased a subscription to the Laplink Everywhere service and it still appears to be a trial version. How do I move from a 15-day trial to a subscription?
  • How do I change the Laplink Everywhere Username used to access the Laplink Everywhere Host?
  • Where do I enter my Laplink Everywhere serial number(s)?
  • How do I re-order the PC's from the "Your PCs" section under the My Account tab.
  • How do I get my PDA to work with Laplink Everywhere?
  • What web-enabled phones are supported?
  • What is the LapLink Everywhere E-Fax service?
  • What is the LapLink Everywhere Process Forms service?
  • Does case matter in names and passwords?
  • Do you have a way to manage & bill a number of users on a single corporate account?
  • How do I stop Outlook Express from asking me if I want to allow email to be sent by Laplink Everywhere?

    Host Questions

  • What information do users need before they can connect to a Laplink Everywhere host?
  • Do I have to do anything special to install a Laplink Everywhere host behind a firewall?

    Accessibility Questions

  • The icon of the Remote Control option I want to use on the main Remote Control page is grayed. What can I do?
  • When I try to log into my Laplink Everywhere account, I get a window that states "The web page you are viewing is trying to close the window". If I click Yes in this window, it closes my web browser.
  • I cannot access my e-mail using Laplink Everywhere even though I can access my files.
  • After I log in to the Laplink Everywhere server, I get a "Cannot connect" page
  • Does Laplink Everywhere access my Outlook data in real time?
  • When I use the 'Back' button on my browser, I get a 'Page Expired' message
  • I can't access Outlook
  • How do I connect to a Laplink Everywhere host?
  • The browser error messages do not contain much helpful technical information
  • I am having problems connecting to LapLink Everywhere using my web enabled phone

    How Do I...

  • How do I enable Remote Desktop?
  • How do I install the Laplink Everywhere host on my computer?
  • How do I open an e-mail message without losing my list of e-mail messages?
  • How do I get technical support?
  • How do I uninstall Laplink Everywhere?

    Connectivity Issues

  • I’m trying to connect, but my PC has an X through it, and I can’t see anything.
  • I can connect to some of my remote PC’s, but not to others.
  • I cannot establish a Remote Control 4 connection with my firewall running
  • I just upgraded from Laplink Everywhere 3.0 to 4. When I go to use my Laplink Secure VNC, it says my time has expired. What's up?
  • "Connect Over Laplink Everywhere" no longer works.

    Security

  • When I access my stuff at https://www.ll2go.com, what stops a third party from seeing my information as it travels over the Internet?
  • What keeps a third party from hacking your servers to access my information?
  • What happens with my e-mail comments?
  • What keeps a third party from bypassing your secure servers and accessing my PC directly?

    Privacy Policies

  • What personal information do we collect from our Web site visitors?
  • What happens to the information we collect?
  • Why do we collect personal information?
  • Legal disclaimer
  • What happens if we change our privacy policy?
  • What are "Cookies" and how do you use them?
  • How do I contact Laplink regarding these privacy policies?
  • What measures do you take to protect my personal information?


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